Early access opening soon

The WordPress helpdesk theme
you remember is coming back.

Support Ticket Theme is being rebuilt from the ground up — same familiar ticketing workflow, completely modernized: current WordPress and PHP 8 support, a hardened security foundation, and fresh new looks alongside full child theme support.

Formerly known to thousands of WordPress site owners as the original support-ticket theme — rebuilt, not reinvented.

What's coming

Everything your support workflow already needs

The same ticket-management core that made the original popular — now running on a rebuilt, current foundation.

Full ticket lifecycle

Departments, priorities, statuses and staff assignment — customers raise tickets, agents resolve them, everyone can see where things stand.

Auto-assignment

New tickets route themselves to available staff by department, so nothing sits in a queue waiting for someone to notice it.

Built-in knowledge base

Give customers a searchable self-serve answer before they ever need to open a ticket, linked right from the ticket form.

Agent & customer dashboards

Purpose-built views for guests, customers and agents — everyone sees exactly what's relevant to them, nothing more.

Ticket watching & private notes

Follow tickets you care about, and let agents leave internal notes and private messages customers never see.

Multiple looks, one theme

Switch between built-in styles and colour schemes from the dashboard — or drop in a full child theme for a completely custom look.

Why we rebuilt it

Not a reskin. A real, from-the-code-up rebuild.

Before touching a single feature, we went through the entire original codebase line by line — every form, every database query, every bundled library — and rebuilt what needed rebuilding.

Full compatibility pass for current WordPress and PHP 8
Old, unmaintained bundled libraries removed — including a long-abandoned image script with a public exploit history
Every form and admin action hardened against forged/unauthorized requests
Real WordPress child theme support, verified end to end

$ security_review --scope=full
✓ legacy image library removed
✓ admin actions now nonce + capability checked
✓ PHP 8 compatibility issues resolved
✓ child theme support verified
$ _

Appearance

Your helpdesk, your brand

Pick a built-in look and colour scheme in a couple of clicks, or hand it to a designer as a proper child theme.

Blue

Teal

Violet

Amber

Slate

FAQ

Good questions

Is this the same product I used before? +

Same ticketing workflow and the features people relied on, rebuilt on a modern, secure codebase rather than patched on top of the old one.

When does it launch? +

We're finishing the rebuild now. Join early access and you'll be the first to know the moment it's ready — with early-access pricing for anyone on this list.

Will it work with my existing theme? +

It ships as a self-contained theme with proper WordPress child theme support, so your customization stays yours even as the core theme updates.

What will it cost? +

Pricing hasn't been finalized. Everyone who signs up for early access will hear about it first and get the best rate we offer at launch.

The WordPress helpdesk theme you remember is coming back.